At Mimelis, we take privacy very seriously. Our ethical and responsible platform is committed to transparency and will keep you completely informed about our privacy practices and how we handle your personal information. We understand that you also take data privacy very seriously: therefore, Mimelis SA (“Mimelis”) strives to ensure that your personal data is protected when you use our Services. To this end, we have established a policy that describes how your personal data is processed and protected. To stay informed of any changes to this Privacy Policy, please visit our website (“Platform”). This Privacy Policy applies only to Mimelis customers and users of our Platform and Services.
In order to provide our Services to our users and to manage our business, we process your personal data. By accepting our Terms of Use , you confirm that you have read and understand these terms, including why and how we use your information. If you do not want us to collect and process your personal information, you should not use our Services. We are not responsible for the content, policies, or privacy practices of our members or third-party websites.
In order to manage our business and provide you with our Services, we collect the data listed below. This data may be obtained in various ways. Directly from you, for example, through a form you complete when registering. It may also be obtained indirectly based on your activity and interactions with our Services, and the device or browser you use to access them. Often you can choose which information you wish to provide, but in some cases, we need certain information to provide you with our Services. Mimelis uses the data it receives or collects in accordance with this policy.
You also have the option to provide information to link your bank account when you are a seller through a third-party service. Mimelis does not have a direct partnership with this service. Therefore, the processing of information is subject to their own privacy policies. Before sharing data with this third-party service, you should understand their privacy and security practices.
Account registration and setup : To use our Services, you will need to provide us with a valid email address. If we are unable to send you critical emails regarding your account, we may suspend or terminate it. Registration can be done either using the registration form provided by Mimelis or through automated registration via a third-party service such as Facebook. With automated registration, this information may be retrieved directly from the third-party service. In this case, your Mimelis account is linked to the third-party service. You then agree to the third party's terms of use and privacy policy.
Profile : You must provide your name and personal information such as your birthday and gender. This information is used to identify the account owner and may be used, for example, to contact you or verify your age. You can modify or delete your profile information through your account settings. Your phone number may also be requested to communicate with you more quickly, such as to process your orders.
Information from "non-members": The platform receives information about people who are not yet members, for example when they sign up for the newsletter. In this case, information such as the user's email address is collected.
Geographic information : When you use our services, we may collect information about your location. This may include your IP address and information about your browser or device. When you choose and enable location sharing on your device or browser, we can obtain information about your geographic location. If you no longer wish to share your location, you can disable this feature through your device or browser settings.
Analytics information : We may collect data for analytical purposes regarding your use of our Services through third-party services. This data may relate, for example, to your browser, your device, and the pages you have visited. Furthermore, we may use a third-party service to improve the functionality of our platform, to provide tailored Services, and for debugging purposes. This service records your activity on the platform and your interactions on its pages.
Marketing and advertising information : We may receive information about you from our advertising partners. This information is transmitted to us via cookies and UTM tags in URLs and allows us to attribute certain behaviors. For example, it can tell us where a visit to Mimelis came from, or whether someone responded to a marketing email.
Payment information : We do not collect any credit card information. We only collect a login ID to communicate with our Payment Service Provider. To process purchases on the Platform, the Payment Service Provider collects the information necessary for payment.
When we collect personal data directly from you, you are voluntarily providing us with the personal data in order to use the Platform.
Your privacy is respected. Mimelis will not disclose your personal information to third parties without your consent, except as provided in this Regulation.
We use the data we collect to conduct our business, advertise, improve our existing Platform, develop new services, and enhance and personalize your experiences when you interact with us. We also use your Personal Data to communicate with you.
We process your personal information for the following purposes:
Providing and improving our Services : We use your personal data to create and manage your personal account with Mimelis and to process your orders. We use your information to improve our Services, including by sharing it, to the extent necessary to pursue our legitimate interests in improving our Services for Platform users. Furthermore, this is also necessary to pursue our legitimate interest in understanding how our Services are used so that we can improve them.
Communicating with you and responding to your requests : Your user account allows you to optionally subscribe to our communications, such as our newsletter and other promotional communications. When you create an account with us, communication preferences may be initialized with certain communications enabled by default. You can choose and configure the types of communications you wish to receive from us at any time from your user settings. When you consent to these communications, we may use your personal data to communicate with you in a relevant manner about the products or, more generally, the Services offered by the Platform.
We may use your personal information to provide you with quality responses tailored to your technical or commercial support requests, whatever they may be.
Some types of emails or notifications cannot be disabled through your user settings. We may send you these types of communications regarding the performance of our services, changes to our Terms of Use, or this Privacy Policy. Not all notifications or messages related to a purchase or sale can be disabled. We do this to avoid any misunderstandings between the seller and the buyer of a product.
Site Personalization: Personal information may be used to provide you with a map of relevant producers. For example, your geographic information may be used to show you the map directly in the correct location. Your preferences may be used to initialize the map filters.
We may use information about your purchasing behavior to suggest potential purchases. As part of your use of our Services, we have a legitimate interest in personalizing our site to help you more easily search for and find the products that interest you. This information can also help sellers better understand how to market and sell their products more effectively on Mimelis.
Tailoring our advertising and marketing: We use personal data to create relevant advertising and marketing campaigns and to provide you with information that may be of interest to you. You can expressly ask us not to send you promotional information. For example, we may send you offers that match your preferences.
We will process your personal data for the purposes described above based on our legitimate interest in carrying out promotional activities and in order to offer you relevant products.
Platform Security and Legislation: Mimelis may also retain personal information in the following circumstances: fraud detection and prevention, abuse prevention, security incident prevention, and prevention of any other harmful activity. Furthermore, if required by law, Mimelis may be required to disclose personal information to local authorities or authorized third parties if such disclosure is reasonably necessary.
Company Reorganization: In the event that Mimelis undertakes or is involved in any type of company restructuring (such as a sale, merger, or liquidation), we may transfer or share all or part of your personal data in connection with or in anticipation of this transaction. If this were to happen, you would be notified in advance of the data transfer and the new data privacy policy.
We take the security of your personal data very seriously. We have implemented technical measures to protect your data during submission and after receipt. Regarding payment security, all data is transmitted in encrypted form. Your data is transmitted via a secure connection using the TLS standard. This means that external parties cannot read your personal data. Our Payment Service Providers process your card data in accordance with the international security standards PCI DSS. Therefore, your card data is processed with a very high level of security. Unfortunately, it is impossible to guarantee that any method of data transmission is 100% infallible. Consequently, while we make every effort to protect your data, we cannot guarantee its absolute security.
Your personal information is protected by your password. It is therefore important to choose your password carefully and to keep it secure.
In accordance with certain privacy laws, including the General Data Protection Regulation (GDPR), you have specific rights regarding your personal information. Mimelis allows you to access, update, or delete some of this personal information. You can modify or delete certain data directly through the Platform in your user account. You can also ask us to correct or delete any inaccurate or incomplete personal data we hold about you.
Some of your personal data cannot be deleted when there is a legal obligation to retain it. This may, for example, concern accounting data.
You can exercise any of the rights described in this section by contacting us. Contact information is available in the contact section of these regulations.
You can access some of your personal information in your account settings. You can request a copy of your personal information in an understandable format.
You have the right to ask us to correct any inaccurate information we hold about you. You are responsible for keeping this information up to date. You can modify some of this information directly in your account on the Platform. If you have linked your account to a third-party application, such as Facebook or Google, you can change your settings and withdraw your consent to the use of that application.
We retain personal information for as long as your account is active. When you no longer wish Mimelis to use your information to provide you with its Services, you can request the closure of your account. Only information legally required will then be retained (for example, your tax data).
You have the right to request the deletion of your personal information except for information we are required to keep for legal reasons or to maintain the security and integrity of our Platform.
Your consent to our processing of your information can, in some cases, be withdrawn via your account on the Platform or via an unsubscribe link. You can also withdraw your consent at any time by contacting us.
You have the right to object to the processing of your personal data by Mimelis. When you object to this processing, Mimelis will cease processing your personal information. In some cases, this may require Mimelis to close your account. Regarding marketing communications, you can always unsubscribe or modify these settings in your account.
From time to time, we may modify these rules. When we believe these modifications are significant, we will notify you through one of the following methods: email notification, notification to your user account on the platform, or a release note on the Application platform. We encourage you to regularly review the changes to stay informed of any updates.
If you have any questions, you can email us at privacy@mimelis.ch
You can write to us at the following address:
Mimelis SA
Long stone path 6b,
1212 Grand-Lancy
Swiss